Refund & Cancellation Policy

At Google Play Test Platform (Hishtag.com), customer trust and developer satisfaction are our highest priorities. This Refund and Cancellation Policy is designed to be fair, transparent, and fully aligned with international consumer protection and payment gateway standards (including Cryptomus and card processing networks).

1. Scope of Service & Quality Guarantee

We guarantee that your submitted Android application will be installed and actively tested across at least 12+ genuine physical Android devices daily for the full scheduled testing period (14 consecutive calendar days), generating verifiable telemetry and engagement metrics that fulfill Google Play Console's 14-day closed testing requirements.

2. 100% Full Refund Eligibility (Full Money-Back)

A client is entitled to a 100% Full Refund under any of the following circumstances:

• Pre-Service Cancellation: If the client requests cancellation before the application has been distributed and initiated across the testing device fleet.
• Technical Failure: In the unlikely event of continuous platform downtime or server failure that prevents the completion of the 14-day cycle and cannot be resolved within 48 hours.
• Device Quota Shortfall: If the platform fails to provide the mandatory minimum of 12+ active testing devices during the testing cycle.

3. Google Play Rejection Guarantee & Free Re-testing

If your closed test submission is rejected by Google Play Console due to closed testing tester engagement or feedback requirements, we provide: A full, free re-test for the application (14 additional days) + an extra free test package for any future application or a 100% full refund, subject to the following standard terms:

• Forwarding Rejection Notice: Forward the official decision email received from Google Play Console (showing the Package Name and specific rejection criteria) directly to our compliance desk: support@hishtag.com.
• Opening a Dispute Ticket: Submit a support dispute ticket from your registered user dashboard with your order ID and the date of the rejection notice.
• Fair Testing Window: The application must have completed at least 7 consecutive days of active testing within our fleet prior to Google's decision to verify legitimate testing history.

4. Non-Refundable Circumstances

• Rejections caused by direct intellectual property (IP) infringement, malware, prohibited content, or severe violations of Google Play Developer Program Policies unrelated to tester activity.
• Requests submitted after the successful completion of the 14-day test cycle where Google Play has granted production access or no rejection has occurred.

5. Refund Processing Method & Timelines

All approved refund requests are processed within 24 to 48 business hours. Funds are returned directly to the original payment method used during checkout:

• Cryptocurrency (OxaPay / Crypto USDT): Returned in USDT or the original crypto asset to the payer's wallet address.
• Debit / Credit Cards: Credited back to the originating bank card through our merchant gateway.
• Platform Wallet: Available as instant store credit upon user request for immediate package rebooking.

6. How to Submit a Refund Request

To request a refund or dispute a test result, please contact our team:
• Official Support & Disputes: support@hishtag.com
• You can also open an official rejection dispute directly from your User Dashboard.